Refund and Return Policy

At Touch Of Love Custom Gifts & Bookshop, we want you to be satisfied with your purchase. Please review this policy carefully before requesting a return, exchange, or refund.

30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return, the item must be:

• Unworn, unused, and in its original condition

• Free from damage, odors, stains, alterations, or signs of use

• Returned with all original tags, accessories, inserts, and packaging

• Accompanied by the receipt, order confirmation, or other proof of purchase

Items that do not meet these requirements may be denied or returned to the customer.

Starting a Return

To request a return, email support@touchoflovecustomgifts.com within 30 days of receiving your order.

Please include:

• Your full name

• Your order number

• The item you would like to return

• The reason for the return

• Photographs if the item is damaged, defective, or incorrect

Approved returns must be mailed to:

Touch Of Love Custom Gifts & Bookshop
3201 E. 26th Terrace
Kansas City, MO 64127

Do not mail an item back before receiving return authorization and instructions from us. Items returned without prior approval may not be accepted or refunded.

Return Shipping

Unless an item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

If we provide a prepaid return shipping label for a standard return, the cost of that label may be deducted from the approved refund. Original shipping charges are nonrefundable unless the return is the result of our error.

We strongly recommend using a trackable shipping service. Touch Of Love Custom Gifts & Bookshop is not responsible for returned packages that are lost, damaged, or misdirected during transit.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately after delivery. If an item arrives damaged or defective, or if you receive the wrong item, contact us promptly at support@touchoflovecustomgifts.com.

Include your order number and clear photographs of:

• The damaged or incorrect item

• The shipping box or mailer

• The shipping label

• Any damaged packaging

Please keep the item and all original packaging until your claim has been reviewed. Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund.

Claims submitted without sufficient photographs or after the product has been used, discarded, altered, or repaired may be denied.

If your package is marked as delivered but cannot be located, check with household members, neighbors, the delivery carrier, and any secure delivery areas around your property before contacting us.

Nonreturnable and Final-Sale Items

For health, hygiene, safety, and customization reasons, the following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Personalized, customized, made-to-order, or special-order products

• Opened or used soaps, oils, lotions, cosmetics, beauty products, bath products, or personal-care items

• Fragrances that have been opened, sprayed, tested, used, or removed from their original sealed packaging

• Earrings and other hygiene-sensitive accessories

• Books or journals that have been written in, damaged, marked, bent, or visibly used

• Perishable products, including food, flowers, or plants

• Hazardous materials, flammable liquids, or gases when return shipping is restricted

• Gift cards

• Clearance, final-sale, or specially marked nonreturnable merchandise

Unopened fragrances may be considered for return only when they remain unused, factory sealed, and in their complete original packaging. Shipping restrictions may apply.

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

Personalized and Custom Orders

Personalized and custom products are created specifically for the customer and are final sale.

Customers are responsible for reviewing and approving all names, dates, photographs, colors, wording, sizing, and other customization details before submitting an order.

We are not responsible for errors entered or approved by the customer. If we make an error while producing the approved design, please contact us so we can review the issue and make it right.

Sale and Clearance Merchandise

Sale, clearance, promotional, and final-sale items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Discount codes applied to regularly priced merchandise do not automatically make the item final sale unless stated in the promotion.

Exchanges

We do not process direct exchanges.

To obtain a different item, color, style, or size, request a return for the original eligible item. After the return is approved, place a separate order for the replacement item.

A replacement item is not reserved while a return is being processed and may sell out.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that a change or cancellation can be completed after an order has entered processing, production, personalization, or shipment.

Personalized, custom, and special-order products cannot be canceled after production has begun.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Packages returned because of an incorrect or incomplete address, refusal, failure to collect, or unsuccessful delivery may be subject to additional shipping charges. Original shipping costs are nonrefundable.

Refund Processing

After we receive and inspect your approved return, we will notify you whether the refund has been approved or denied.

If approved, the refund will be issued to the original payment method within 10 business days. Original shipping charges are nonrefundable unless the return resulted from our error.

Your bank, credit-card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@touchoflovecustomgifts.com.

Contact Us

For questions about returns, exchanges, damaged orders, or refunds, contact:

Touch Of Love Custom Gifts & Bookshop
Email: support@touchoflovecustomgifts.com
Return address: 3201 E. 26th Terrace, Kansas City, MO 64127